Pricing
Affordable membership plans
Reservations must be made 24–48 hours in advance. Membership plans require recurring scheduled rides. Cancellations are subject to the membership agreement.
Membership prices apply to local service areas only: Poinciana, Kissimmee, Davenport, Haines City.
Individual Membership
For one rider
- 4 round-trip medical rides per month
- Priority scheduling
- Professional, vetted drivers
Couples & Family
For two riders together
- 4 shared round-trip rides per month
- Two family members, same destination
- Priority scheduling
Dialysis Transportation Plan
Starting at $499/month
- Up to 3 round-trip rides per week
- Scheduled recurring transportation
- Ambulatory passengers only
- Pricing varies by pickup location and travel distance
- Final monthly rate provided after route evaluation
Monthly Membership Terms
- 6-month minimum agreement.
- The first month's membership fee must be paid in full before transportation services begin.
- Monthly payments are due on the same calendar day each month.
- Membership plans are valid only within our designated local service area.
- Additional fees apply for long-distance trips outside the service area.
- Early termination: If the Member cancels before completing the six-month agreement, an early termination fee of one month's current membership fee may apply, except when cancellation results from death, permanent relocation outside the service area, or a documented medical condition that prevents use of the service.
- Membership fees reserve recurring transportation availability. Unused rides generally do not roll over or qualify for refunds. JJ Care Transportation may review documented extended hospitalization or medical hardship requests individually.
- Cancellations and no-shows: Rides must be canceled at least 24 hours in advance. Late cancellations and no-shows are nonrefundable and may result in an additional fee disclosed in the membership agreement.
- Late payment: A reasonable late fee disclosed in the signed agreement may apply to overdue balances. Transportation may be suspended until the account is current.
- Renewal: The agreement does not automatically renew unless the Member separately agrees to renewal in writing.
- Default and collection: If the Member fails to make any required payment under this Agreement, JJ Care Transportation may suspend or terminate services and may pursue lawful collection remedies for unpaid balances.
Monthly Membership Payment & Declined Card Policy
This policy applies exclusively to Monthly Membership Plans and recurring membership payments.
If a scheduled monthly payment is declined or returned, a $15.00 declined payment fee may apply. The Member will have a three (3) calendar-day grace period to bring the account current. A reasonable late fee disclosed in the signed agreement may apply to overdue balances, and transportation services may be suspended until the account is current.
JJ Care Transportation will provide notice by email or text message when a payment is declined. The Member is responsible for maintaining a valid payment method on file.
By enrolling in a JJ Care Transportation Monthly Membership Plan, the Member acknowledges that they have read, understood, and agree to all of the terms and conditions stated in this Agreement.
Signature required before payment.
Sign in and complete the Membership Agreement below. Membership fees are only charged after your signed agreement is on file.
Pay per trip
Need a one-time ride?
Book the details of your appointment and pay securely online — no membership required.
Policy
Cancellation & No-Show Policy
Monthly Membership Plans
Members must provide at least 24 hours' notice to cancel or reschedule a scheduled ride. Failure to provide at least 24 hours' notice may result in a $15 late cancellation/no-show fee.
Single Rides
Single rides must be canceled at least 4 hours before the scheduled pickup time. Cancellations made with less than 4 hours’ notice, or failure to appear for the scheduled pickup, are nonrefundable and may result in an additional $15 late cancellation/no-show fee.
How to Cancel: All cancellations must be submitted by phone, text message, or through the customer portal. A cancellation is not considered confirmed until the customer receives confirmation from JJ Care Transportation.
Policy
Waiting Time Policy
- Drivers will wait up to fifteen (15) minutes after the scheduled pickup time.
- If the Passenger is not ready after the 15-minute grace period and the Driver must leave, the ride will be considered a No-Show and a $15 No-Show Fee will apply.
- If the Driver is able to continue the trip after the 15-minute grace period, a $15 Late Pickup Fee will apply, in addition to $2.00 per mile for any extra distance caused by the delay or route adjustment.
Policy
Monthly Membership Payment & Declined Card Policy
This policy applies exclusively to Monthly Membership Plans and recurring membership payments.
If a scheduled monthly payment is declined or returned, a $15.00 declined payment fee may apply. The Member will have a three (3) calendar-day grace period to bring the account current. A reasonable late fee disclosed in the signed agreement may apply to overdue balances, and transportation services may be suspended until the account is current.
JJ Care Transportation will provide notice by email or text message when a payment is declined. The Member is responsible for maintaining a valid payment method on file.
Agreement
Membership Agreement Terms
By subscribing to a Monthly Membership Plan, the Member agrees to the following membership terms. Separate terms may apply to single rides.
Prefer to review offline?
Download the full Membership Agreement as a PDF to read or sign.
Automatic Payment
The Member authorizes JJ Care Transportation to automatically charge the payment method on file each month throughout the initial six (6)-month agreement term and any renewal term, unless canceled in accordance with this Agreement.
Price Increases
The monthly membership price will remain fixed during the initial six (6)-month agreement term. JJ Care Transportation may adjust membership pricing for a renewal term by providing at least thirty (30) days' written notice before the renewal date.
Weather or Emergencies
JJ Care Transportation is not responsible for delays or cancellations caused by severe weather, traffic accidents, road closures, vehicle breakdowns, or other events beyond its reasonable control.
Companions
Only the Member may ride unless prior approval has been given by JJ Care Transportation. All companions must be disclosed when the ride is scheduled and are subject to available seating. Additional passengers may be subject to additional fees.
No Smoking, Alcohol, or Drugs
Smoking, vaping, possession or use of alcohol or illegal drugs, and threatening, abusive, or disruptive behavior are strictly prohibited in company vehicles. Violations may result in immediate suspension or termination of services without refund.
Vehicle Damage
The Member is responsible for any damage, excessive cleaning, or biohazard cleanup caused intentionally or through negligence and agrees to reimburse JJ Care Transportation for all applicable repair, cleaning, or replacement costs.
Personal Belongings
JJ Care Transportation is not responsible for personal belongings lost, stolen, damaged, or left inside a company vehicle.
Service Animals
Passengers are encouraged to notify JJ Care Transportation when scheduling a ride if they will be accompanied by a service animal so appropriate transportation arrangements can be made. Advance notice is not required as a condition of service. Service animals must remain under the handler’s control at all times. JJ Care Transportation does not require certification or documentation for a service animal. Pets and emotional support animals are not considered service animals and may be transported only with prior company approval.
Route Changes
Any additional stop, change in destination, or route modification requested after pickup may result in additional mileage, waiting-time, and service charges.
Pickup Location
Drivers will wait at the main entrance or agreed pickup location. Passengers must be ready and accessible at the scheduled pickup time. Drivers are not required to enter private residences.
Service Limitation
JJ Care Transportation provides non-emergency transportation services only. Drivers do not provide medical treatment, nursing care, emergency medical services, medication assistance, or lifting services.
Ambulatory Transportation Only
Important: At this time, JJ Care Transportation provides ambulatory transportation only. We are not currently equipped to transport passengers who require wheelchairs or stretchers.
Governing Law
This Agreement shall be governed by the laws of the State of Florida. Any legal action arising from this Agreement shall be brought in Osceola County, Florida, unless otherwise required by applicable law.
Service Area
Serving Central Florida
We proudly serve Poinciana, Kissimmee, Davenport, St. Cloud, and the surrounding Polk and Osceola County communities.
Have questions before booking?
Our team is happy to help you choose the right plan for you or a loved one.
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Business Solutions
Corporate & Employee Transportation Plans
JJ Care Transportation offers customized transportation plans for businesses, corporations, healthcare facilities, and organizations that need reliable transportation for groups of employees or clients. Packages may include scheduled daily transportation, recurring routes, multiple pickup locations, and group transportation arrangements. Contact us for a customized quote based on the number of passengers, schedule, distance, and service frequency.
At this time, corporate and employee transportation services are available for ambulatory passengers only. Wheelchair and stretcher transportation is not currently available.
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